Returns & Exchanges
Untold Horizons gladly accepts returns or exchanges of unworn, unwashed, undamaged merchandise within 14 days of the order date. All items must have original tags attached and be returned in original packaging.
Return shipping for items requiring a refund or exchange will be at the customer’s expense, Untold Horizons will pay for shipping the new exchange items.
Items with logos/embroideries, socks, and all masks are final sales and cannot be returned or exchanged. If a logo/embroidery item is found to be defective, we will gladly exchange for the same item. All products must be sent back for exchange with all tags attached, in original packaging.
No.6 Yinhe Road, Yuan Jiang Yuan, ChangPing Town, DongGuan City, GuangDong Province, China
Inquiry Email: email@example.com
Whatsapp / Wechat: +86 13712195797